AE86 FRP For Sale: Will ship to mainland Europe.

[Mux213]

Don't see any reason for a ban irish, things go wrong, thats life,

I think enough damage is done to your reputation already, maybe more then is justfull in this case.

Having the parts damaged by a van like that is something that can happen to any supplier and is one of a suppliers worst nightmares.

From as little information I see here the thing I fault you for most that you really should learn from is poor communication, the fact that Knudsen has had to follow up on his order a few times really damages your reputation. You could have done better by being more proactive. Called him the moment the goods where damaged, explain the situation, accept that on this order you will not make a profit and up your phonebill and take your loss. The damage to your reputation is far more costly in the long run.

Second thing to learn from this, make an exception to your delivery scedual. Yes it takes time to get replacement parts made. I'm assuming for a second the van is insured, offcourse I do not know the laws in Ireland but if in Holland a van drives over your goods, insurence will cover the replacement cost. Since you hadn't already send the goods to Denmark, use the money to have your supplier directly send the goods to Denmark and pay extra to get em there faster. Yes there would still have been a delay, but not 2 months.

You would have turned a loss of reputation into a gain. Yes you wouldn't have made a profit, maybe even a loss, but knudsen and skassa would now be shouting that you give extra good service when things go wrong, and that you are a guy to shop with. Every buyer accepts that things can go wrong, every buyer knows a seller is only human. But no buyer likes a seller that doesn't communicate, doesn't keep them informed, and makes them take action..

That said, I realize this is not my business and I do not have the full picture. It might be you did alot more to salvage a bad situation then we can see.

I wish you the best of luck learning from this experience and I hope people can see that you've also done alot of good and that trust will slowly come back.

I trust you will make sure our Danish friends have their parts asap.